BB11 Privacy Policy – How We Keep Your Information Safe

bb11When you use our platform, you entrust us with certain personal details — your name, contact number, and payment information. You have every right to know how we store this data, why we hold it, and how it is used. That is exactly why this Privacy Policy exists.

We understand that many people in Bangladesh have reservations about sharing information online — and that's completely understandable. But bb11We want you to have complete peace of mind — because protecting your data is not just a legal obligation for us, it is an ethical one.

This policy applies to bb11's website, mobile app, and all associated services. bb11By creating an account on -or using our services, you are deemed to have accepted this policy.

bb11 Only the data genuinely needed to deliver our services is collected. We have no interest in gathering anything beyond that.

Directly from you:

• Full name & date of birth (required for account registration)
• Mobile number and email address (for communication)
• Current address (for KYC verification)
• Payment account details (for transactions)
• A copy of your ID (for verification purposes, where required)

Automatically collected data:

• Device type, operating system, and browser information
• IP Address & Approximate Location
• Time spent on the platform and pages visited
• Transaction History & Gaming Activity
• Cookies & Session Data

bb11Every piece of information collected has a specific purpose. Below is a clear explanation of what each data point is used for.

• Account Management: For registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and complete withdrawal requests.
• Customer Support: To resolve any issues you encounter and answer your questions.
• Fraud Prevention: To detect suspicious transactions and identify multiple accounts.
• Service Improvement: To analyse which features are used most and continuously improve the platform.
• Marketing Communications: To send promotional offers and feature updates (with your consent only).
• Legal Compliance: To provide information required by government or regulatory authorities.

This is an important matter — and bb11Our position on this is clear: We never sell your data.

However, there are limited circumstances in which your information may be shared, as outlined below:

When Your Information May Be Shared:

• Payment Partners: Limited information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions. Each of these partners maintains its own privacy policy.
• Game Provider: Third-party game providers may access limited data to ensure safe gaming.
• Legal Obligation: We may be required to disclose information under a court order or government investigation — this is a legal obligation.
• Security Investigation: Information may be shared with regulatory authorities if fraud or money laundering is suspected.

In each of the above cases, data sharing is kept to an absolute minimum — only what is strictly necessary.

bb11 Multiple layers of security are in place to protect user data — not just a promise, but a technically verified system.

• 256-Bit SSL Encryption: All data transmitted between your browser and bb11's servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP or app-based verification can be enabled at login.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access.
• Regular Security Audits: Regular system audits are conducted by independent external experts.
• Restricted Access: Only authorised staff are permitted to access specific data.
• Data Backup: Regular backups are maintained on secure servers.

Cookies are small text files stored in your browser. bb11 We use cookies to make the platform easier to use and more effective.

bb11 Your data is never stored indefinitely. Every piece of information has a defined retention period.

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction History: Retained for 5–7 years in accordance with financial regulations.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Cookie & Session Data: Immediately after a session ends, or within a maximum of 30 days.
• Marketing Information: Withdrawing consent takes effect immediately.

Once the defined retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to any individual.

bb11 believes you should have full control over your own data. That's why we provide you with the following rights:

bb11's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor creates an account by mistake and this comes to our attention, the account will be closed immediately and all collected data will be deleted.

As circumstances change, bb11-'s privacy policy may also be updated from time to time, primarily due to changes in technology, legal requirements, or our services.

Registered users will be notified of any major changes via email or in-app notification. You can always check the "Last Updated" date at the top of the page to see whether the policy has been recently revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions or concerns about our Privacy Policy, bb11-'s team. We're happy to assist you in Bengali.

• Email: support@bb11.wine
• Live Chat: Log in to the platform and use the chat support feature
• Support Hours: 24 hours a day, 7 days a week
• Response time: typically within 24–48 hours

For more details, visit our FAQ Page or Terms & Conditions View page.